Once an order is dispatched, We will not accept return or refund requests. However, in
any of the below situations, We are more than happy to work with our beloved customers to find an amicable
solution that is fair to all parties.
Damaged product
- Dugdhamrutam needs to be notified of damaged product within 3 days from delivery date via WhatsApp on
+91 8866179180
- One need to share image of invoice, 1 outer box image, 2 clear images of damaged product and opening box
video.
- In case of multiple item shipments, only the affected product can be returned and replaced.
- We will be happy to re-send and replace the product(s) promptly and we will work with you on providing
an amicable solution
Spoiled product
- Dugdhamrutam needs to be notified of spoilage of product within 10 days from delivery date via WhatsApp
on +91 8866179180
- One need to share image of invoice, 2 clear images of Spoiled product and we will request detailed
description of Spoiled product.
- We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because
our products are completely natural and made mostly by hand so no two batches will be identical. No
compromise is made in the natural production process, use of best and natural ingredients and we will
ensure that maximum nutritional value is retained.
- Product will be replaced after due investigation and diligence and we assure a fair outcome at all
times.